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UK Retailer Customer Experience Programme Manager

Location: Coventry, GB

POSTED DATE: 09/08/2018

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POSTING END DATE: 23/08/2018 

LOCATION: Whitley, Coventry 



An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.



Our UK Aftersales and Customer Service Department is responsible for all customer and vehicle Aftersales support in the UK and is pivotal in the delivery of the Brand’s 2020 strategy from a volume, profit and customer experience perspective.


Reporting to the UK Customer Experience Operations Manager you’ll have a positive attitude, strong desire to achieve and a high work ethic. Autonomous in your approach, you’ll be able to balance supporting the key Retailer Groups, whilst building strong relationships with the growing number of Retailer Customer Experience Managers.


Leading and managing the Retailer’s own customer experience activity along the customer touchpoints you’ll make sure to retain our customers, by exceeding their expectations and providing experiences customers love, for life.


As Customer Experience Programme Manager you’ll also  provide office based support in developing processes to improve both the Retailer and Customer experience.


You’ll also:

  • Develop a forum for training, continuous learning and sharing of best practise
  • Support Retailers to improve their overall customer journey,to deliver an outstanding customer experience.



You’ll be experienced in developing and implementing strategies that engage, motivate and develop people across a wide function. Placing customers at the centre of what you do, , you’ll be results oriented with a determination to make things happen, whilst being highly motivated, energetic and an inspirational leader.


You’ll have the ability to influence effectively across a network, balancing a broad range of priorities, with minimal supervision and under great pressure. Excellent time management skills will play a key part in your role, whilst being able to work to deadlines on multiple projects and deliver results to agreed schedules.


Finally, you’re decisive and confident, with exceptional interpersonal skills, able to develop  and build relationships with the Retailer network with a strong continuous improvement and process driven mindset.



Bring all this to the home of premium innovation, and you will find the opportunities to further your career with a world-class team. Our employees have access to a privilege car purchase scheme, membership of a competitive pension plan, performance related bonus scheme and 26 days holiday entitlement. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.

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