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Future Customer Experience Programme Manager

Location: Coventry, GB

POSTED DATE: 10/08/2018

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POSTING END DATE: 24/08/2018 

LOCATION: Whitley, Coventry

ADVERTISED SALARY: £49,200 - £60,000

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.



Our Commercial teams are at the heart of Jaguar Land Rover’s finance, growth, and profitability strategies. In order to continue delivering world-class experiences to the market whilst remaining commercially viable, we employ some of the best business people on the planet. Our commercial teams allow us to remain innovative and at the cutting edge of technology, whilst ensuring that all of our endeavours are sustainable.


Joining us as a Future Customer Experience Programme Manager, you’ll be responsible for delivery of our Connected Customer programmes.  Leading a team, you’ll deliver cutting edge “Connected” features and services into a range of vehicles by managing the implementation across our global organisation and markets.


We’re focussed on delivering premium experiences to our owners, and you’ll help to develop the strategy through providing the right tools and enablers to enable a multi-channel approach to aftersales customer contact.


You’ll also be directly accountable for the end-to-end programme management of Connected Customer solutions - the success of which is driven by close collaboration, both upstream (engineering) and downstream (Commercial).


You’ll be:


•             Monitoring the programme health through the resolution of risks and issues.

•             Maintaining the overall integrity and coherence of the programme and develop and maintain the programme environment to support the projects within it.

•             Managing the programme’s budget by monitoring and reporting costs against benefits as the programme progresses.



Ideally you’ll join us with experience of working in similar Programme/project and implementation role at management level, preferably with experience delivering large programmes.  You’ll have carried out future market analysis, and you’ll have plenty of experience of strategy / business case development, building cross-functional teams and project management. You’ll be proficient in communicating recommendations and influencing stakeholders.


Determined, highly driven, committed, and results-orientated you work with pace, energy, and confidence. Knowledge of Jaguar and Land Rover products, brands, and vehicles is advantageous. You’ll round out your career experience with Prince 2 or any similar project management relevant qualifications.



Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all. #LI

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