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Customer Services Business Analyst

Location: Coventry, GB

POSTED DATE: 12/10/2017

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POSTING END DATE: 26/10/2017

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

LOCATION: Coventry, West Midlands


Jaguar and Land Rover are two of the world’s most iconic luxury brands. Every day we are reaching more customers, and our network of well over 2,000 dealerships continues to expand around the world. As our global marketplace extends further, we need to provide more customers than ever before with an unrivalled experience. You'll see that we do.

Our Marketing, Sales and Service (MS&S) teams are responsible for all customer-facing activities, from developing and maintaining the dealer network to managing importers and export partners. Their responsibilities continue through to global sales planning and supply of vehicles to markets, the sales process to customers, and all global customer service and aftersales activities. 

As Customer Service Business Analyst role you’ll be responsible for operational management of the Customer Service agenda across our functions and markets. You’ll ensure that markets are delivering against objectives and that they have actions in place to drive improvement in performance.


An experienced professional, you'll have a customer first mind-set, with strong business relationship behaviours. You'll be a self-starter and highly motivated with an analytical skill set.

You’ll need to be able to work independently, demonstrating the skill set needed to deliver operational plans in a complex, highly demanding environment. You’ll be able to combine a short term, pragmatic focus with medium term planning. Resilient and enthusiastic, you respond constructively to new ideas and inputs. With the ability to communicate complex ideas, you’ll be an effective team player, who actively develops and supports team members.


Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.

Job Segment: Business Analyst, Supply, Finance, Operations, Technology

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