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Case Management Advisor - Roles available in various locations across the West Midlands

Location: Coventry, GB

POSTED DATE: 12/02/2018

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ADVERTISED SALARY: £35,000-£40,000

 ‘This role is also eligible for other additional allowances to base salary’

LOCATION:Roles available in Solihull, Castle Bromwich and Coventry

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.


The Human Resources (HR) team at Jaguar Land Rover has recently undergone a massive transformation project. That’s why we need your help to keep us focused as we move forward on our path to a successful transition.

As the Case Management Advisor, you’ll ensure effective operational support for disciplinary actions, employee grievances, performance improvement, absence, in particular complex cases. You’ll maintain up-to-date knowledge of case law and ensure all concerned are briefed fully on relevant cases. You’ll have effective organisation and coaching skills, with the ability to engage and support managers.

As an HR professional, you’ll process manage and deliver operational excellence and be required to apply sound judgment, including appropriate risk analysis, when making recommendations on appropriate case outcomes. You’ll lead on process improvement projects for the Case Management team.

In your role you’ll be responsible for delivering a HR customer service focused on the resolution cases as well as maintaining and building effective relationships with the wider HR community and the business i.e. Centre of Excellence, Shared Delivery HR, Business HR and customer base.


As a Case Management Advisor, you’ll have previous experience of supporting cases - ideally complex cases as well as previous experience of managing process improvements. Previous experience of data analysis and report writing would be beneficial, as well as the ability to deliver results consistently in a fast paced HR Contact Centre.

You’ll have experience in supporting line managers to perform disciplinary and grievance investigations and hearings, up to and including dismissal and appeal. As well as being able to demonstrate a working knowledge of employment law, you’ll need to fully understand the Equality Act and the need for reasonable adjustments.

You’ll have experience of working with Trade Unions, ideally within a Manufacturing environment, with experience of using ticketing systems and Sharepoint.


Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.

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